What We Mean By “Security System”

Security-American Advisors GroupWhat is a security system?  This may seem like a silly question, but no two security systems professionals will give you identical answers.  Here at Perfect Connections, Inc. we have spent decades defining what a security system is and how it changes people’s lives.  Our team has been providing expert service to Northern and Central New Jersey businesses and homes since 1992.  When it comes to security systems we believe there are key components, when combined, create a comprehensive system that will provide unbeatable protection for your business or home.  Burglar alarms, access control, surveillance systems, and fire alarms are the major umbrella of ingredients for a comprehensive security system solution.  Sounds good, right?  What does it all mean?  By examining how these different security features work together, and how they are applied in different situations, you will gain a better understanding of what a “comprehensive” security system is.

How do you define what a security system is?  Let’s break it down.  According to Dictionary.com, the word “security” can be loosely defined as freedom from care, risk, anxiety, danger, or something that makes you feel safe.  A “system” is described as, “an assemblage or combination of things or parts forming a complex or unitary whole.”  Combine the two and you have an assemblage of parts that provide freedom from danger and make you feel safe.  That’s exactly what the end goal of installing a security system is.  Its making you feel safe, knowing you’re protected, and obtaining a peace of mind you can’t get from anything else.

Home Versus Business

While the combination of security features used in commercial and home applications are similar, they are not exactly the same.  Nor should they be, a home is nothing like an office building, scrap yard, manufacturing or healthcare facility.  There are different requirements and fire safety codes and standards  for each, and they are dependent on the state and area you reside or run a business in.  You security systems professional should know which rules apply to your specific situation.  Rules aside, let’s discover the similarities/differences between residential and business security systems.

Access control, burglar alarms, surveillance systems, fire alarms, and carbon monoxide detectors are like the bread and butter of a comprehensive security system.  In a residence, access control could mean entering a personal code on a key/touch pad in order to gain entry to your home.  In some cases it could mean using a fingerprint to deactivate a lock.  Door and window sensors can act as another layer of access control.  For example, if someone were to break a window or kick open a door, the sensors would be activated and so would the alarm.  This would help fend off the potential threat and prevent full access to your home.  Depending on your business facility you might have similar features.  A main difference between your home and your business is you likely have employees.  Having employees could mean limiting access to different areas of your building/facility, dependent on an individual’s clearance level.  In this case you might issue swipe cards or key fobs that would communicate with a reader at an entry way.  These types of controls help limit who can enter, and sometimes exit, specific areas of your facility.

Surveillance equipment that is tied into your security system is a great crime deterrent, especially when visible or known to outsiders.  It can help you and the local authorities catch criminals in action.  Having cameras throughout your residence not only helps you feel more protected, but it can provide remote access to your home when you can’t be there.  By using a mobile device and the Alarm.com app, you can communicate with your security cameras from virtually anywhere.  This holds true for commercial applications as well; a major difference being a larger coverage area and camera size.  Don’t worry, the size of a camera is not indicative of its quality- bigger isn’t always better.  Your security systems professional will have better insight as to the type, size, and quantity of cameras to install at your home or business. Having cameras throughout your building/facility will also help decrease the chances of employee theft.

Having the proper fire alarms, carbon monoxide (CO), and smoke detectors in both a residential and business setting is not only a good idea, it’s required by state and local laws/codes.  How does this tie into a comprehensive security solution?  When deciding on features for your security system, you can opt to have fire alarms and CO detectors communicate with your central monitoring panel and your alarm monitoring service.  This helps immediately alert police, fire stations, and ambulance at initial detection, preventing potentially life threating situations.  What good is a CO detector or fire alarm if it’s beeping and no one is around to hear it?  That’s where alarm monitoring services come into play.  Having an alarm monitoring service means you and emergency responders will be notified of disturbances at your home or business, even if you’re not there.

Whether you are considering a residential or business security system for the first time, or want to explore your options, do not hesitate to contact our team at Perfect Connections, Inc..  We have been providing home and business security system solutions to Northern and Central New Jersey for 22 years.  We’re here to help you protect what matters most.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, please call 800-369-3962 or simply CLICK HERE.

Image Credit: Image By American Advisors Group-Flickr-Creative Commons

Interactive Services

Home Automation Image-PC websiteWhen it comes to home security systems, you may have heard the phrase “interactive services.”  You may have even heard the terms “home automation,” “connected home,” and “smart house.”  What do they all mean, and how are they related to home security?  They’re meanings are essentially the same, and in relation to security, they describe the ability to remotely interact with, and access, devices in your home by means of a mobile device or computer.  If you have a comprehensive home security system, you likely have cameras, motion detectors, door and window sensors, fire and carbon monoxide detectors that communicate with a central control panel located in your home.  Being able to connect and interact with these security features from a remote location is beneficial for a multitude of reasons.  Cameras and motion detectors aren’t the only devices you can access from afar.  Imagine being able to adjust the temperature in your home before you get there, or turning lights on and off, even opening or closing your garage door.  In partnering with Alarm.com, Perfect Connections, Inc. has been providing these interactive service options to homes in Central and Northern New Jersey for years.  Our team of licensed professionals can help you customize a security system that will connect you to the inner, and sometimes outer, workings of your home.

How Does It Work?

First, you have a home security system installed with all of the sensors, cameras, and detectors that you and your security systems specialist customized.  In order to access the full functions of your remote services you must have an interactive service plan with a company like Alarm.com.  After that, you simply download their app on your tablet, smartphone, computer, or other mobile device, and you’ll have total home control at the tips of your fingers.

There are basically two ways a home can become “connected.”  Wireless or hardwired.  The trends of our progressive society tend to make everything more technological, therefore, many security systems are being installed wirelessly with cellular backup.  This eliminates the need to cut holes in walls and have dangling or exposed wires.  Wireless technology is particularly favorable if you own an older home where breaking open walls isn’t an option.  The same technology that works for our cellphones and Bluetooth devices can now be implemented in the home.  More and more homeowners are leaving landlines in the past and switching to cellular devices anyway, making the connected home a smoother integration.  A hardwired system does required cabling, however, it has been in use for a longer period of time, and proven to work.  Some home automation systems use a combination of both wireless and hardwired technologies. To determine what type of system is right for your home, hiring a professional to perform a full assessment is your best bet.

What Are The Capabilities?

Home Automation-from our websiteDepending on how many, and what kind of devices are connected to your system, your operating choices are seemingly endless.  By using the mobile app, you can gain access to the security cameras inside and outside your home to see what is happening throughout the day.  Certain motion detectors can be set up to send you snap shots of specific areas and activity in your home.  Your system can be set up to notify you when you kids arrive home from school, if you’re not able to be there.  The ability to adjust your thermostat and turn lights on and off is a common feature.  Check-in on loved ones and/or pets throughout the day.  Having interactive services as part of your comprehensive security system will alert local authorities to any disturbances at your home while simultaneously alerting you on your mobile device.

Why Is It Beneficial?

Controlling and accessing various devices in your or a loved one’s home is advantageous for a multitude of reasons.  One of the most obvious benefits is that it provides peace of mind on a constant basis, knowing you’ll instantly be notified of what matters most to you.  Being able to remotely adjust your thermostat and turn lights on and off will lower your utilities bill and inadvertently help you waste less energy.  Remote access is extremely convenient, you have control in the palm of your hand at all times, as long as your device is charged.  Having remote capabilities will save you time by not having to rush home last minute to adjust appliances or unlock doors for pet sitters, family members, or scheduled visitors.  With services provided by Alarm.com alerts and access don’t have to stop even when your system is unarmed.  The functions of your home become more efficient.

Utilizing a connected home system is a great way to help your loved ones maintain their independence, but also ensure their safety.  Specific features allow you to make sure a family member is moving throughout the day, not leaving potentially dangerous appliances on, and you can activate or deactivate their alarm system for them if they forget.  Maybe a family member uses an emergency response pendant (like Life Alert) which requires them to take action.  But what if they can’t?  Services provided by Alarm.com simplify their life and yours by not requiring personal action in case of an emergency.  It’s a non-invasive approach to protect your family.

Whether you’re considering the Connected Home for the first time or it has been on your to do list for a while, don’t hesitate, contact the security professionals at Perfect Connections, Inc. for an in home assessment.  Our team knows the safety of your home is paramount in the protection of your family.  We have been providing service to Northern and Central New Jersey for decades, so you can be confident in our security knowledge and expertise.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, please call 800-369-3962 or simply CLICK HERE.

100% Satisfaction Guarantee

If you buy virtually anything at any store, you have a period of time that you can return that product and get your money back if you are not satisfied.

I think that policy should apply to anything you buy, particularly with a purchase as important as a security system to protect your home and family.  Lets face it, since less than half of all people in the country have a security system of any kind, it may be your first time considering and researching a system for your home.

Even if you do thorough due diligence, you are still taking a chance when having a system installed. There is just no way for you to know all the ins and outs and you have no choice but to trust the company installing the system. All the risk is on you. We don’t think that is fair.

That is why we offer a 100% Satisfaction Guarantee on everything we sell. If you are not happy we will remove the equipment and refund your money, no questions asked. Simply let us know within 30 days of installation. You see, we spend a lot of time researching the equipment we sell and attending training’s, and spend a lot of time talking to our customers to find out what works best.

We are confident that you will be 100% satisfied with our products, installation, and service and are willing to put our money where our mouth is.

We think that you should ask anyone you are talking to about an alarm system if they offer a MONEY BACK GUARANTEE. If not, continue looking until you find one that does.

It is only fair.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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Practical Use Of Wireless Z-Wave Lock

Here is a really good application of an interactive alarms system.

We recently installed a 2GIG GO! Control Interactive alarm system powered by alarm.com in an older couple’s home. They have had an alarm system for a while but decided it was time for an upgrade and had read about some of the features available today in our newsletters.

One thing that I never thought of, but my customer did, is access to the house by emergency personnel in the case of a medical or other emergency.  He wanted to make sure that a Z-Wave enabled lock was included with the system for the front door.

He had thought this through. If something happened and neither he nor his wife were able to reach the front door to let emergency responders in, he could unlock the door from a keypad or his phone to allow access. We also provided the central monitoring center with the code for the door (the Z-Wave lock has a numeric keypad on it) and they would give that number to the police department when dispatching.

The emergency responders could gain access. Problem solved.

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Central Station Passwords

Whether you have a residential security system or a commercial security system, in order for the central station to know that the person that they are speaking to is an authorized user of the system, a password is used.

A password is a word that is attached to your monitoring account which the central station asks for before they will give you any information or take instruction from you.  If you do not know your password, you will not be able to stop a false police dispatch.  For this reason, it is very important that every user of the alarm system has knowledge of the password.

This password can be universal, one that every user of the system knows, or the preferable way, each user having an individual password. The advantage of the individual passwords is better security. Since every person has their own word, they will safeguard it closer than if everyone is sharing a word.  Also, if you decide that someone no longer should have access to your premises, you can change the alarm system user code, (the code that is used to disarm the system) and the password.

If a disgruntled employee has a universal password, even if their code was taken out of the alarm system, they would be able to stop a police dispatch.  Since the password is universal, a name is not attached to it so you don’t know who in reality answered the phone and gave the password.

Password maintenance is simple.  Simply call your alarm company and they can take your changes.  We ask for it in writing, via email or fax. After that, we do all the work.

To recap, for added security every user of the alarm system should be given their own unique password as well as their own passcode for operation of the system.

There are exceptions of course, very often husband and wife use the same code and often the kids as well.  This is not a great idea since they may share that password with their friends. It is easier to change one person’s code then asking all users to remember a new one.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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Alarm System User Codes

To operate an alarm system from the keypad you need a numeric code.  These codes are called passcodes, PINS, or user codes.  In all cases, to disarm the system, you have to enter a user code. Some alarm systems are programmed to require you to use a code to arm the system as well.

The main user code is the Master Code.  The master code allows you to make some basic changes to the alarm system and review history and trouble conditions. The master code is also the code you use to add and delete other user codes.

Typically, user codes (other than the master) can arm and disarm the system.  If selected they can do other functions, such as bypassing zones, as well. You can also program a code as a one time code, if you need to give someone access to your premises only once.

For various reasons is a good idea to give different users of the alarm system different codes. First, the alarm system can keep track of who disarmed the system.  You know who came in and what time. Second, if you fire the person or cleaning service, you don’t have to remember a new code, you simply have to delete the code you no longer wish to be in the system.

Most alarm systems have the capability for at least 12 user codes.  If you need more, make sure you tell your alarm company. It is important that you keep track of the user code position that any code is assigned.  Often you can’t see the codes from the alarm keypad so keeping a simple spread sheet is a good idea.  Make sure you are instructed as to how to add and delete codes. If you want to make sure that the system keeps track of arming and disarming, tell your installer. The newer systems we install, from 2GIG, keep track automatically.  With the interactive service, that information is available right from your phone.

When you have an alarm system installed, you will also need to have a password for the central station.  That will be the topic of the next post.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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What Every Snowbird Should Know To Protect Their Home And Property

If you are lucky enough to leave your home up here in the Northeast for extended periods of time and stay in warmer climes, there are some things that you should do to make sure you don’t return to a disaster.

First and foremost you should have a burglar alarm installed to protect your home from burglars while you are gone.  If your house is empty for prolonged periods, you open yourself up to another unwelcome possibility – the squatter.  Simply, somebody who found out you are not around and takes the opportunity to stay at your home.  They will not take as good care of it as you do.

Second, add smoke detectors to your alarm system.  If a fire breaks out in your absence, the fire department will respond and handle the situation.  You will no longer have to rely on your neighbors seeing smoke or flames to call the fire department.

Third, add low temperature detection.  You turn your heat down, probably to around 50 degree when you are gone.  If your heater fails, and  If the temperatures drop and stays below freezing, it will not take long for the temperature in your home to drop.  Your pipes that run in outside walls and through the garage are particularly prone to freezing quicker.  If these pipe crack you can have potentially huge problems.  A low temperature sensor will alert you if the temperature in your home drops below a certain point.

4th, add water detection sensors.  Water sensors placed near the hot water heater, sump, and low point in the basement will alert you if your have a water problem in your absence.

5th, add opening/closing reports with reporting.  You will be notified via email or test message when your system is armed and disarmed.  You can see if anybody with legitimate access to your home is entering.  You can also know if the person entrusted to check on your home is doing their job.

If you already have a burglar alarm system, smoke detectors, low temperature sensors, and water sensor can all be added.  Opening/Closing reports can be programmed in.

The central station can notify you and anybody you choose if any of the above events occur.

To make it even easier and more convenient, choose an interactive system for more control.  See our recent blog post on interactive systems.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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Adding Cameras To A Security System

Video surveillance cameras are now easier than ever to add to your overall home security package.  You can simply add a camera to your interactive service such as alarm.com.  The camera is learned into your account and then you can use the camera either via Wi-Fi or with an Ethernet cable. Indoor and outdoor cameras are available, and they come with IR to see at night.  You still need to power it with a wire, however.  Once learned into your system, you simply go to your app, click video and you see a live view from your camera.

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The camera also records into the cloud and you can view recorded clips either via your phone, tablet or computer.  The thing to remember is typically cloud storage is not as large as if you have a recorder on premises, but then again you didn’t have to buy or maintain it.  To cut down on recording, we recommend cameras be set to record only on motion detected in the field of view, rather than all the time.  Typically with this type of set up, and basic service, you get 4 to 7 days of recorded information stored.  More storage space is available at additional cost.  This solution is becoming more and more popular due to low initial cost and low monthly service cost.  The cameras are high definition and quite sharp and the images load within seconds.  You can also be notified when your camera records something, though you may end up with a lot of notification emails.

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A negative is that if your internet is down, the cameras can’t be viewed or record, though in the near future there will be a reasonably priced solution to this problem.

Many people find the ease of installation, and relative low cost, roughly $195 per indoor camera and around $300 for exterior cameras plus installation makes this a good solution to residential video.

Video adds $5 to $10 dollars to your monthly interactive service.  Video also is available as a standalone service.  Monthly service charges start at $20 per month.

If you would like more information and live in Central or Northern New Jersey, please give us call at 800-369-3962 or simply click the link below.

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What really are interactive services and what do they do?

Why should my security system be interactive and oh yea, what does it mean?

Until very recently the only way you could access your alarm system was through the keypad, and typically in very limited ways.  You could arm and disarm the system, the keypad would tell you if a zone was open, and if an alarm occurred, it would tell you what caused it.  Special functions like bypassing zones or seeing trouble signals took various key presses to get to the proper screen.  Most keypads were not plain English, meaning you had to memorize what number corresponded to what zone and what trouble code.  It could be confusing.

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Enter today’s modern security system.  They come with color graphic displays spelling everything out in everyday English.  They prompt you for what to do next.  Couple that with cellular connectivity, and every smart phone, tablet, and computer can become a keypad.  Cellular connectivity gives you a virtually always on connection to your alarm system.  Every event, doors opening and closing, the alarm being armed or disarmed, trouble signals, people walking in front of motion detectors, is transmitted to the data center.  All that information is accessible by you, 24 hours a day from any internet connected device.  You can also get that information, as it occurs via text message or email.  You can also be notified if something doesn’t occur – for example if you would like to be notified when your kids get home from school, you can.  You can also be notified if they don’t get home by a certain time.

In the old days, 3 years ago, if you owned a store and wanted to know when what time your store was actually opened and closed, you would have to sign up for open and closing reports and your alarm system would dial into the central station via phone lines every time somebody armed or disarmed the system.  You would then receive reports either weekly or monthly.  Now you get that information as it happens.  From a home owner’s perspective, you can tell how long the cleaning people really stayed in your home and when the dog walker shows up to take your dog out. This information is available to you as it happens, simply by getting an email or text seconds after the event. If you would prefer, you can simply open the app and see the history of your account.

There are more benefits as well.  I tend to forget to close my overhead garage door after I enter my house.  On more than one occasion I woke up in the morning realizing that the door was open all night.  Now I have a sensor on that door and I set the system to notify me by text if the door remains open for more than 20 minutes, problem solved.  You can even take it a step further but that is a topic for another post.

From a convenience point of view you can log on and see if your system is armed or disarmed and either arm or disarm it remotely.   You can disarm your system to give people access to your house if necessary.

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An interactive system can do many more things including thermostat control, turning lights on and off, locking and unlocking doors, opening your garage door and closing it.  These functions can be scheduled easily and securely via your user portal on the internet. You can also control all these functions from your smart phone. I’ll go into more detail in an upcoming post.

If you would like more information and live in central or northern New Jersey, please give us call at 800-369-3962 or simply click the link below.

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Monitoring Your Alarm System and Interactive Services

Central Station Monitoring, Interactive Service, Cellular Back Up – What Are They and How Much?

In the dark ages, the early 70’s, most alarm systems, when tripped, rang a bell outside the house.  That was it.  The hope was that the noise would scare away the intruder and your neighbors would call the police.  Then came the advent of tape dialers.  Someone realized that it would be terrific that if the alarm tripped, the police would be notified automatically.  A tape recorder was attached to the alarm system and announced to the police department when they answered the phone that there was a burglary in progress.  A problem developed, however.  There was no way to verify that there was an actual alarm or if the user simply forgot to disarm the system.  You also couldn’t tell what part of the house the alarm was coming from.  You simply knew there was an intruder.

Then came digital dialers and Central Station Monitoring.  A device was added to the alarm and automatically dialed an alarm receiver.  By using account numbers, you could tell where the alarm was coming from.  As alarms came in they were printed on paper.  An operator would see the account # and pull the corresponding card from a file, a file which contained all the subscribers’ information.  They would then call the premises requesting a passcode, and if no passcode was given, dispatch the police department. The central station was born and the price of central station monitoring became a normal part of an alarm system.

Over the years technology changed and central stations became highly computerized.  Rather than printing out the account information, the information interacted with a computer system and the information popped up on a central station operators’ screen.

While technology within the central station was rapidly progressing, the way the information was transmitted there remained the same, over the telephone lines.  This method remained popular for primary transmission for years, even while cellular was booming for everyday use. Initially the alarm industry used cellular as a backup.  It was a way to get the signal to the central station when the phone lines were cut. Voice Over IP (VOIP) phone service was also establishing itself as a cheaper alternative to copper phone lines.  Though they worked for voice communications, transmitting data from alarm systems was problematic and you couldn’t be confident that the signal would get through.  As phone lines were getting less reliable for alarm communication, cellular service was improving and going from analog to digital and data transmission was going from 1X to 2G, 3G and now 4GLTE.  It has gotten to the point that in many areas cellular is more reliable than phone lines. This cellular service is provided by a third company, not the central station and not your local alarm company.  Additional monthly charges were added to the price of the central station monitoring to cover cellular transmission.

About 10 years ago, interactive control of your alarm system was being born.  Primitive by today’s standards, text messages would be sent to your alarm to arm or disarm the system. One of the early cellular back up providers, alarm.com was an early pioneer in this field.  This service was possible because the cellular connection was always on.  You didn’t have to wait for a dial tone and then dial a number.  Your alarm would simply connect via cellular to a computer center.  That computer center would process the signal, and if it were a genuine alarm, not a system command, forward that signal to the central station.

Fast forward to today. Americans are cancelling phone lines by the millions, and cellular is the most popular communication method. Many alarm systems sold today use cellular as their only communication path. Interactive service are booming. Interactive services allow you to communicate with your alarm system from anywhere with an internet connection. Not only can you arm/disarm your system, you can see if any windows or doors were left open.  You can also check history and see when somebody entered your house. You can also be notified via email or text if events that you select took place.  For example, if somebody opened a liquor cabinet when you weren’t home, you could receive a text message alerting you of this event. It goes even further.  By combining your alarm with home automation technology, like Z Wave, you can control lights, thermostats, locks, garage doors and more from anywhere in the world. You can also add IP video cameras that send images that are processed by the same company and tie them into your account. You can receive a text message or email with the video clip of someone entering your home. You can also log on and see your home in real time, 24 hours a day. They are also recording clips into the cloud, for your review at a later time. These cameras do not communicate via cellular, but rather over the internet.  Companies like alarm.com process the signal and combine them to your account with the alarm services.  To you it is seamless.

As I mentioned, these services are available for you to use anywhere in the world where there is an internet connection. You can view your account on a computer, smart phone or tablet. Alarm.com is system agnostic, viewable on any brand device.

Now for the price. First off, there is usually a commitment required on your part of several years.  Contracts run from 3 to 5 years, ours is 3. Standard Central Station Monitoring, using phone lines, runs $25 to $35 per month.  We charge $25. Cellular alarm transmission (either as a primary source or as a backup) adds $15 to $20 to the bill.  We charge $15. Interactive service adds $5 to the cellular charge. If you add video, expect to pay $5 or more (depending on how much storage you need).

So here are our charges added up: Standard Central Station Monitoring is $25 per month.  Central Station Monitoring and Cellular Service (Primary or Backup) is $40 per month. Central Station Monitoring and Interactive Service (with cellular) is $45 per month.

Hope this helps when comparing.

If you are in the central or north New Jersey area and would like further information, please give us a call at 800-369-3962.

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