Central Station Passwords

Whether you have a residential security system or a commercial security system, in order for the central station to know that the person that they are speaking to is an authorized user of the system, a password is used.

A password is a word that is attached to your monitoring account which the central station asks for before they will give you any information or take instruction from you.  If you do not know your password, you will not be able to stop a false police dispatch.  For this reason, it is very important that every user of the alarm system has knowledge of the password.

This password can be universal, one that every user of the system knows, or the preferable way, each user having an individual password. The advantage of the individual passwords is better security. Since every person has their own word, they will safeguard it closer than if everyone is sharing a word.  Also, if you decide that someone no longer should have access to your premises, you can change the alarm system user code, (the code that is used to disarm the system) and the password.

If a disgruntled employee has a universal password, even if their code was taken out of the alarm system, they would be able to stop a police dispatch.  Since the password is universal, a name is not attached to it so you don’t know who in reality answered the phone and gave the password.

Password maintenance is simple.  Simply call your alarm company and they can take your changes.  We ask for it in writing, via email or fax. After that, we do all the work.

To recap, for added security every user of the alarm system should be given their own unique password as well as their own passcode for operation of the system.

There are exceptions of course, very often husband and wife use the same code and often the kids as well.  This is not a great idea since they may share that password with their friends. It is easier to change one person’s code then asking all users to remember a new one.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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How Long Is The Warranty?

What kind of warranty do alarm systems come with?

The answer to this question is a really short blog post because the answer is quite simple. Most alarm companies offer a 90 warranty on alarm systems. Common practice is to sell you a service contract when you are buying the system.

We feel that 90 days is nonsense.  We take pride in our work and do a professional installation following all recommended techniques and best practices.  We use high quality components and installation materials. All of our installers have a minimum 5 year experience installing alarms and are good at what they do.  We offer a full one year warranty on everything we sell. If anything breaks or stops working, we will repair or replace it within a year at no charge. The only exceptions are damage caused by external reasons, some examples are lightning, water, and vandalism. Other than that, it is covered.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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Do Alarm Systems Work And How Well?

First a couple of statistics.  In 2007 according to the FBI, 17.5 million property crimes took place in the United States.  That breaks down to one burglary every 14 seconds.  Though the majority of burglaries take place during the day, 60% to 65% of burglaries take place between 6am and 6pm, close to 40% happen at night when victims are sleeping.  81% of intruders enter through the first floor and 35% of all burglaries are through the front door.

The average loss during a burglary was $2,000.

Typically burglars spend less than 60 seconds breaking into a home. The more difficult it is to gain access, the more likely a burglar is likely to reconsider the attack

Historically speaking, when the economy is not doing well, property crime and burglary have increased

Less than 13% of burglaries are solved.

Without a doubt, there are many factors that can reduce your odds of being burglarized. Adequate lighting outdoors, lights on inside the house, locked doors, shrubs and trees trimmed so windows are not blocked, all help. Protecting your home is a combination of factors, not any single thing.

The biggest factor, however, and most interesting to anyone considering a security system, is that homes with monitored alarm systems are 3 times less likely to be broken into than homes without. Burglars are not stupid and call tell when it is more likely they will be caught. By making it harder, you are encouraging the burglar to pick a different place to break into. It is estimated that 74% of uncompleted burglaries can be credited to an audible alarm

90% of convicted burglars say they would avoid homes with alarm systems and said that if they did pick a home with an alarm system, they would abandon the break in.

Alarm systems provide a psychological deterrent to crime.

As we have seen, alarm systems do work. If a burglar breaks in and realizes the alarm is contacting the police department, they tend to flee. If you have yard signs and decals indicating that your home is protected, the burglar tends to move on to the next house.  This combination, along with other security measures, is a potent way to safeguard your home against break in.

So to answer the question, alarm systems do work.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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Battery Back Up

When you have an alarm system installed, you should make sure that it has 24 hour battery backup. Simply put, if the power goes out for any reason, your system will continue to operate without interruption for 24 hours.

The control panel needs a battery.  The biggest determining factor on the size of battery required is what the power draw of all the devices that the control panel powers use.  These are measured in amp hours and the total tells you how much power per hour is used and you multiply it by twenty four.  You also have to factor in the siren being active for a set period of time. This calculation will tell you what size battery you need. You cannot put too large a battery in the control panel because the charging circuit will not be able to charge the battery properly.  Most control panel batteries are 4 to 7 amp hours.

Every other device in your system that has a power supply should also have a battery backup.  If you have remote power for additional devices, that battery should be properly sized as well.  Cellular communicators should also have a backup battery matched to work for 24 hours as well.

Most homes now have phone service provided by their cable company, or some sort of Voice Over IP Service.  VOIP will be a topic for an upcoming post but for today here is the important part – most modems do not have a battery backup built into them and shut down when there is no power. If there is a battery built in, it is only calculated to work for 8 hours. This renders your security system unable to communicate in the case of any emergency unless you have a cellular communicator attached to the security system. You should consider buying a UPS (uninterruptable power supply) and plugging your modem into it.  This will give you some protection during power failures.

As batteries age, their efficiency deteriorates and they cannot hold their charge as long.  That is why it is important to change your backup batteries every 3 to 5 years, or sooner if you receive indications that the battery is low.

If you live in Central or Northern New Jersey and would like information on any of the topics discussed above, or if you would like us to perform a Home Safety and Security Audit, absolutely free, please call 800-369-3962 or simply click the link below.

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How Much Do Security Systems Really Cost?

At face value, it’s a pretty simple question. The problem is, no two homes and no two needs are exactly the same.

You see it all the time, systems being advertised for $99, or even free. Understand this: These systems, though possibly offering modern bells and whistles like control over the internet, offer limited security protection. The typical package offers the control panel and keypad (often the same unit), a siren, 3 door/window sensors and a motion detector. That system may be just what you need. If you live in a small second floor condo with 2 doors and no access to the windows from the ground. You protect your vulnerable openings and have a motion detector for back up detection in the unlikely chance that someone breaks in through a hard to access window.

If you live in a townhouse or house with first floor windows, that more than likely is not enough points of detection to properly secure your home. Think about it – you put sensors on the front door, door to the garage, and the sliding door out back, and you have a motion detector and you think you are secure. Are you? Not as secure as you may think. All the windows on the first floor are still vulnerable to break in. But you may be thinking, I have a motion detector. Think about it, you can’t use the motion detector when you are home because it cannot tell the difference between you and an intruder. Your home becomes vulnerable when you need the security the most – when you are home. So you should add sensors that detect if the windows are open on all first floor and basement windows.

Proper protection doesn’t stop there. There may be some more vulnerable windows, perhaps over an easily accessible roof or landing on the second floor. Probably not all 2nd floor windows will be vulnerable but probably two or three will. If you choose this level of protection, you can count on your alarm responding properly if an intruder opens a window or door to gain entry when you are home.

Let’s say the total amount of windows is 10. A system of that size with 10 window sensors, 3 door sensors and a motion detector will cost you approximately $950. More than free or $99, but you will have adequate protection and a increased in the likelihood that your alarm system will be effective in preventing a break in.

Now let’s talk about 2 different types of intruders that security systems can protect you from. Fire and carbon monoxide. If your house has existing smoke alarms that are up to code, we would recommend 1 smoke detector per floor connected to the alarm as supplemental protection. The big advantage is that the fire department would be notified in the case of a fire and you would no longer have to count on your neighbors seeing smoke and flame and calling the authorities. In the same house, with three levels, those three smoke detectors would add $375 to the price.

Carbon Monoxide detectors should be placed within 10 feet from the opening to bedrooms. Lets assume 1 CO detector is all you need in this house. It would add $125 to the price.

Don’t worry about drilling holes throughout the house to make the system work, all devices are wireless. They operate on batteries (usually lithium for long life) and transmit via secure radio signals to the control panel. With this system you still need 1 wire for power to the control panel/keypad. The control unit also has a built in cellular communicator so you don’t have to worry about having home telephone service.

So the grand total for the equipment for a home with 3 doors, 10 windows, 1 motion detector, 3 smoke detectors detectors, 1 carbon monoxide detector and a full color graphic keypad/control panel would be $1,450. These prices include installation.

There is another component to the price and that is central station monitoring. Not all monitoring is created equal and that will be the topic of the next post.

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