We were recently approached by a public housing authority in Northern New Jersey with a problem. They had a 36-unit apartment building with electronic locks for entry, and were experiencing multiple issues. Tenants could no longer allow their guests entry to their apartment by pushing a button. They would have to leave the apartment, get on the elevator, and manually let the visitors in. The access control system was also no longer unlocking the main door – residents had to walk around to the back of the building to get into their own apartment building.
The housing authority had tried for months to get their previous vendor to fix the problem. The vendor rewired the intercom system and replaced parts on the access control system, all to no avail. After multiple expensive service calls, the system still had the same problem, and no solution was in sight. Frustrated, they decided to give us a call.
Drawing on our 25 years of experience, we discovered that the problem with the access control system was not with hardware, but rather with the installation. After troubleshooting, we saw that the expansion board was not mounted properly to the main board, and that the card reader was wired incorrectly. After rewiring, the system worked properly.
The intercom system, on the other hand, had larger problems. We found that the control center had failed. We also found that the previous technician, while trying to repair it, had made a mess of the wiring. A replacement was not readily available, as the company that manufactured the control center had been out of business since the early 2000s. Due to our knowledge of the industry, we were able to secure a source to manufacture the unit for us, at a reasonable price. We replaced the control center and fixed the wiring mistakes. The system works properly today and the work was done on time and under budget.
For over 25 years Perfect Connections, Inc. has been providing custom access control systems to Northern and Central New Jersey. Our specialists are licensed and understand the complexities of a comprehensive system. We know how to guide you through the process from an initial on site assessment to final installation, and how to work with you to help troubleshoot your current system. Let us help you connect and protect what matters most.
If you live in Central or Northern New Jersey and would like more information, please call 800-369-3962 or simply CLICK HERE.
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